【普通科門診聽障人士手機短訊預約】服務簡介 (登記/評估/個人編號/短訊/程序/注意事項/常見問題/Introduction of GOPC SMS Booking Service for Patients with Hearing Impairment And FAQs) ...... !

https://www.ha.org.hk/haho/ho/hesd/207498tc.pdf

​常見問題 有關普通科門診手機短訊預約服務（只供聽障人士使用）

1. 如非聽障人士，可否登記使用手機短訊(SMS)預約普通科門診服務?

答: 手機短訊(SMS)預約服務專為聽障病人而設，非聽障人士請使用電話預約服務。

2. 手機短訊(SMS)預約服務推出後，原本為聽障人士而設的輔助服務是否仍然適用?

答: 是，手機短訊(SMS)預約服務旨在為聽障人士在預約普通科門診服務時提供多一個選 擇。

3. 聽障人士使用手機短訊(SMS)預約普通科門診服務是否較易取得診症名額?

答: 手機短訊(SMS)預約程序跟電話預約程序相近，病人獲得診症名額的機會均等，各診 症名額供應會因應當天診所運作需要及人手安排等而有所不同。

4. 聽障人士需要支付發送手機短訊的費用嗎?

答: 需要。使用者發送手機短訊，電訊網絡供應商一般會按服務計劃條款及發送短訊數 量收取服務費。

5. 聽障人士需要帶備什麼證明文件進行手機短訊(SMS)預約服務登記?

答: 請帶備以下文件親臨就近的普通科門診診所登記  身份證明文件正本  聽障團體有效會員卡或聽障證明文件正本 (如有)

6. 手機短訊(SMS)預約系統電話號碼與電話預約服務電話號碼是相同嗎?

答: 兩者的電話號碼是不同的，手機短訊(SMS)預約系統電話號碼由十位數字組成。

7. 在一間普通科門診診所登記手機短訊(SMS)預約服務後，可否預約其他普通科門診?

答: 聽障人士在一間普通科門診診所登記時，同時可使用手機短訊預約附近的診所，登 記人士會獲發一份診所手機短訊預約電話號碼表以供參考。病人如欲預約系統電話號碼 表以外診所的服務，必須親臨該診所進行登記(不需再接受評估)，才可使用手機短訊預約 該診所服務。

8. 如遺失手機短訊預約的｀個人編號＇，如何補領?

答: 病人須攜同身份證正本親身到已登記的診所補領資料。

9. 收到系統回覆短訊後，如何確認預約?

答: 如接納系統提供的診症時間，病人無須回覆，系統會在三十分鐘內自動確認診症時 間，詳情請參閱<手機短訊預約程序>。

10. 如忘記就診時間，如何查詢預約詳情?

答: 手機短訊(SMS)預約系統設有查詢預約之功能，詳情請參閱<手機短訊預約程序>。

11. 如不能依時就診，如何取消預約?

答: 倘病人不能按已預約的診期就診，應盡快取消預約以騰出診症時間供其他病人使用。 手機短訊(SMS)預約系統設有取消預約之功能，詳情請參閱<手機短訊預約程序>。

12. 如忘記依時就診，日後能否再使用手機短訊(SMS)預約普通科門診服務?

答: 如病人於兩個月內達三次不能如期就診，病人將會被暫時停止使用手機短訊(SMS)預 約服務。如欲預約診症時間，必須親身前往診所查詢。此措施與電話預約系統相若。

13. 如果我使用同一手機號碼為不同聽障人士預約服務，系統能否分辨?

答: 在完成整個預約程序之前，請避免以同一手提電話為其他病人進行預約，以免預約 系統出現混亂。若兩名病人使用同一個手提電話號碼進行預約，當收到第二位病人的 “個人編號”時，系統將自動確認第一位病人完成所有預約程序，往後任何手機短訊回 覆將當作第二位病人的預約回應。

(二零一九年七月) www.ha.org.hk/gopc

​Frequently Asked Questions (FAQs) About SMS booking service

1. Can patients without hearing impairment use the SMS booking system for GOPC service?

Answer: SMS booking is designed for hearing impaired patients. Other patients may use the Telephone Appointment System.

2. Will the current means of booking and help desk service for the hearing impaired remain applicable after the launch of SMS booking service?

Answer: Yes. SMS booking serves as an additional booking option for patients with hearing impairment.

3. Is it easier to obtain an appointment timeslot if hearing impaired patients use SMS booking?

Answer: The SMS booking procedure is similar to that of the Telephone Appointment System with equal booking opportunity.

4. Are the hearing impaired patients responsible for the SMS charge?

Answer: Yes. SMS sender is responsible for all SMS fee charged by mobile network supplier according to the terms and conditions of corresponding service plan and the SMS quantity.

5. What documents are needed for registration of the SMS booking service?

Answer: Please bring along the following documents and register at GOPC in person:  Original identity document  Original copy of card / document for identifying hearing impairment (if any)

​6. Is the phone number for SMS booking the same as the number for telephone booking?

Answer: No. The phone number for SMS booking comprises ten digits.

7. After registration at a GOPC for the SMS booking service, can I make appointment at another GOPC?

Answer: After registration at a GOPC, registered patient can also use SMS for booking nearby clinic(s). He/she will receive a list of clinic(s) with SMS number(s) for reference. If patients would like to make SMS booking at another GOPC out of the list, patients should visit that clinic in person for registration (no further assessment required). He/she will then be authorized to make appointment at the clinic via SMS in the future.

8. What should I do if I lose the SMS Personal Identity Number?

Answer: If you lose the SMS Personal Identity Number, you are required to bring along the original identity document to your registered clinic for SMS booking information replacement.

9. How can I confirm the booking after receiving system’s reply message?

Answer: If you accept the offered timeslot, there is no need to reply. System will automatically confirm the consultation timeslot within 30 minutes. For details, please refer to the SMS booking procedure.

10. How can I check my booked timeslot details?

Answer: You may check your booked timeslot by sending SMS to the booking system. For details, please refer to the SMS booking procedure.

11. If I cannot attend an appointment, how can I cancel?

Answer: If patients cannot turn up for a booked appointment, they are encouraged to make a cancellation as soon as possible and the appointment slot will be released to others. You may cancel your booking by sending SMS to the booking system. For details, please refer to the SMS booking procedure.

12. If I forget to attend an appointment, can I still use SMS booking for GOPC services in the future?

Answer: Similar to Telephone Appointment System, patients who fail to attend an appointment for 3 separate occasions within 2 months will be suspended from using the SMS booking temporarily. If patients want to use the GOPC service, please enquire at clinic in person.

13. Can the booking system handle multiple SMS booking requests sent from the same phone number?

Answer: To avoid system error, please do not use the same mobile phone number for another booking before receiving confirmation for the first. If two patients use the same mobile phone number for appointment booking, the first patient’s booking would be considered complete by the system when it receives the SMS Personal Identity Number of the second patient. All subsequent replies would be considered as the second patient’s booking.

(July 2019) www.ha.org.hk/gopc

https://www.ha.org.hk/haho/ho/hesd/FAQ_GOPC_sms_en.pdf